Senior Business enterprise Enhancement Manager – Voice of Buyers (all genders) task with Zalando

THE Part & THE Workforce
As a member of Zalando’s cross-practical Voice of Consumers team, you will be driving strategic jobs and running internal applications to raise consumer-centricity and aid the choice-producing inside of the organisation. You will be liable for leveraging shopper insights to aid teams establish possibilities with exclusive client and business effect. You will get the job done with a variety of perception resources (customer gratification surveys, marketplace investigate, product or service analytics, etc.) to inform compelling tales, guiding cross-useful stakeholders toward strategic chances to enhance Buyer Expertise and maximize shopper gratification.

The Voice of Buyers is embedded in the Electronic Working experience organisation, but we provide the full Style Retail store. We are a assorted, worldwide, and cross-purposeful workforce. Our exclusive mix of roles and abilities – user study (quant & qual), information/business analytics, small business growth – can help us build a holistic comprehension of our customers. Collectively with market place study, small business intelligence, item analytics industry experts, and research researchers we be certain a holistic 360° knowledge of consumer requirements and behaviors.

Following to our day by day organization, we also take time as a workforce to celebrate our achievements, share our knowledge, and have exciting together.
INCLUSIVE BY Design and style
At Zalando, our vision is to be the commencing issue for manner – a person that is inclusive by design and style. We only evaluate candidates based mostly on qualifications, advantage, and organization requires. We welcome apps from men and women of all gender identities, sexual orientations, personalized expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you might be excellent for this purpose, so please stay away from together with your photograph, age, and marital standing in your CV as nicely.

We want to present you with a fantastic candidate practical experience. Remember to really feel free to advise us of any lodging you may possibly will need, so we can best aid and aid you during the choosing system.

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Our worker source teams: resource-teams
Wherever YOUR Knowledge IS Needed

  • Strategic considering & Preparing. You assistance the overall method and operational strategy by taking ownership of strategic initiatives – from venture scope and focus on definition, undertaking organizing, administration of work streams and stakeholders, to implementation and retrospective. You oversee & handle the progress of all your projects in a structured way, anticipating potential blockers and fixing newly arising difficulties on-the-go
  • Stakeholder administration. You get the job done closely and create up relations with stakeholders across the firm, incl. senior administration, to superior recognize their wants regarding customer insights and enhancement. You confidently and skillfully existing results, talk transparently and collaborate with empathy
  • Conversation. You purpose design a client centric way of thinking and elevate our customer’s viewpoint and critical difficulties, speaking them plainly and discussing them in a constructive way
  • Analytical thinking. You display a sturdy client/enterprise KPIs being familiar with by engaging with diverse resources of information, drawing conclusions and figuring out decisions to be made

WHAT We’re Wanting FOR

  • Knowledge. Degree in company reports and 5+ years of operate knowledge in organization enhancement, administration consulting or other analytical/commercial enhancement positions in industries this kind of as e-business, retail, consultancy or current market investigate. Working experience in running cross-purposeful jobs and multiple interior (incl. Senior Administration) and external stakeholders. Entrepreneurial way of thinking with powerful perseverance – you take ownership, get the job done in a structured & independent manner and do not drop sight of your targets within sophisticated subject areas
  • Rational wondering and strong analytical skills, self-confident in doing the job with numbers and data sets, able of developing modest business enterprise cases and implementing a client centric way of thinking
  • Excellent use of Google programs (docs, sheets). Ideally, encounter with Microstrategy or other reporting instruments.
  • Solid interaction and presentation skills in English, ability to competently offer with a variety of stakeholders and senior administration

ZALANDO Positive aspects
Profession Improvement

  • We present peer-to-peer functionality reviews 2 times a 12 months
  • Master and acquire through our extensive Zalando teaching system
  • Join regular all-fingers, crew conferences, Q&A-classes, and quarterly anonymous employee surveys to check with your issues and offer your comments
  • Aid from an worldwide crew of industry experts mentoring and qualified enhancement possibilities


  • 2 days compensated go away per 12 months for volunteering
  • Minimum amount of 27 holiday times for each calendar calendar year
  • On line sports classes, wellbeing, and nutrition guidance made available by Humanoo private wellbeing coach app
  • Mental wellbeing help by our Staff Help Plan and specialist consultants to assist you come across well being sources


  • Versatile working several hours
  • Relocation assistance accessible for internationals
  • Residence workplace products offered for hybrid performing, to aid you working from property
  • Hybrid doing the job product with 60% distant per week
  • Possibility to do the job from abroad for 30 (performing) days for every calendar calendar year


  • Access to the employee shares program
  • 40% searching low cost on products and solutions transported and offered by Zalando, and 30% low cost on Zalando Lounge
  • Discounts from a huge variety of external partners

Spouse and children

  • Employee parents’ discussion boards and staff resource group
  • Supported transition into and out of parental leave, with a buddy and re-onboarding program
  • 3 absolutely-paid baby sick days per year
  • Free of charge counselling, support, and referral provider for all matters regarding you and your loved ones by means of the Fürstenberg Institute

It is really the ideal time to join Zalando on our journey, from becoming a pioneer in the world of e-commerce, to the beginning issue for vogue in Europe. We hook up shoppers, manufacturers, and associates across 23 marketplaces.

Support us generate electronic and sustainable methods for trend, logistics, marketing and research, bringing head-to-toe vogue to extra than 46 million active buyers via a workforce of diverse skill-sets, cultural backgrounds, and interests.

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Be sure to take note that all applications need to be finished working with the online form – we do not settle for apps by way of e-mail.